Refund policy

We want every Lumielle order to arrive exactly as you expect. Returns are accepted when an order arrives damaged, defective, or with the wrong item.

How to request a return

Message us on WhatsApp or email support.lumielle@gmail.com with your order number and a photo or short video that shows the issue. An unboxing video helps us resolve it fastest.

We'll confirm the next steps and arrange the return with you. Please don't send anything back before we've confirmed it.

What we'll do

Once we receive the item and confirm the issue, we'll send you the correct or replacement piece at no extra cost.

Gift boxes

Gift boxes are free with every order. They don't need to be returned with the item unless we ask for them.