FAQ

We offer same-day dispatch, and delivery takes 3-5 business days. Shipping is free on all orders.

Tracking details are shared automatically upon dispatch.

For an update, contact us on WhatsApp.

Yes. Cash on Delivery is available nationwide. The price you see is the price you pay the rider, with no extra charges at your door.

Yes. Message our official WhatsApp for bank details. Once your payment is confirmed, your order is booked as prepaid, with nothing to pay on delivery.

Returns are accepted when an order arrives damaged, defective or with the wrong item. Message us on WhatsApp or email support.lumielle@gmail.com and we'll put it right.

No. Every piece is sealed with Nano-Shield, a clear acrylic anti-tarnish coating that keeps air and moisture away from the white gold finish and protects the material, so it won't turn black or mark your skin with everyday wear. It goes on smoothly, with a premium feel.

It's made for everyday wear. The Nano-Shield acrylic coating keeps the white gold finish bright, and the solid copper core gives it a sturdy, substantial feel. Keep it away from excess water and perfume, and it keeps its shine wear after wear.

The butterfly's luminous enamel soaks up light and releases it slowly in the dark. Leave it in sunlight or under a lamp for a few minutes, then switch off the lights. Longer charging gives a brighter glow.

The necklace is 40cm with a 5cm extender, and the bracelet is 18cm with a 5cm extender, so both adjust to fit.

It's easy to look after. Keep it away from excess water and perfume, and store it in a cool, dry place when you're not wearing it.

Yes. Every necklace and bracelet arrives in a matte premium gift box at no extra cost. The Complete Glow Bundle comes with two.