Privacy policy

Effective date: 30 September 2026
Last updated: 30 September 2026

Lumielle operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Lumielle is powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. If this Privacy Policy and our Terms of Service conflict, this Privacy Policy controls how we collect, process and disclose your personal information.

By using the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use and disclose your information as described here.

Personal information we collect

"Personal information" is information that identifies, or can reasonably be linked to, you or another person. Depending on how you use the Services, we may collect:

  • Contact details, such as your name, shipping address, billing address, mobile number and email address.
  • Order and payment details, such as the items you buy, the payment method you choose (for example Cash on Delivery or bank transfer) and payment confirmation. We do not collect card numbers through this website.
  • Communications with us, such as messages you send us about an order.
  • Device and usage information, such as your browser, IP address and how you use the Services, collected through cookies and similar technologies.

Where we get it

  • Directly from you, when you place an order, contact us or otherwise use the Services.
  • Automatically, from your device when you use the Services, including through cookies.
  • From service providers that help us run the Services, such as Shopify and delivery partners.

How we use it

  • To provide the Services: to process and deliver your order, share tracking updates, arrange returns, and communicate with you about your order.
  • Marketing: to send you offers if you have agreed to receive them. You can opt out at any time.
  • Security and fraud prevention: to protect you, us and the Services.
  • Legal reasons: to comply with applicable law and respond to lawful requests.

How we disclose it

We may share personal information:

  • with Shopify and with service providers that act on our behalf, such as for payments, delivery, analytics and customer support;
  • with business and marketing partners, as permitted by law and your choices;
  • when you ask us to, for example to deliver a gift to someone else;
  • in connection with a business transaction such as a merger, or to comply with legal obligations and protect our rights.

We do not sell your personal information.

Shopify

The Services are hosted by Shopify, which processes personal information about your use of the Services to provide and improve them. To learn how Shopify uses your personal information, see the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users. You can exercise certain rights over data processed by Shopify at https://privacy.shopify.com/en.

Third-party websites

The Services may link to other websites and platforms. We are not responsible for their privacy practices, so please review their policies.

Children

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority where they live.

Security and retention

No security measure is perfect, and no method of transmission over the internet is completely secure. We keep personal information for as long as we need it to provide the Services, meet legal obligations, resolve disputes and enforce our agreements.

Your rights and choices

Depending on where you live, you may have the right to access, correct, delete or receive a copy of the personal information we hold about you, and to opt out of marketing. To make a request, email us at the address below. We may need to verify your identity before we act on it.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the "Last updated" date above.

Contact

For questions about this Privacy Policy or your personal information, email us at support.lumielle@gmail.com.